Frequently Asked Questions

o    How do we get there? – Please visit our directions page here.

o    When should we arrive? – Please arrive between one hour and one half hour before show time. The house will open for seating one half hour before the show starts. There will be pre-show entertainment at that time.

o    How/when can we pick up our tickets? –  Tickets will be available for pick up one hour prior to show time. They will be in Will-Call under your group or group leader's name.

o    Is there parking/bus parking? – There is a garage attached to the Stonewall Jackson Hotel that is free after 5 PM. Any street spaces you see are also available after 5 PM. There is some bus parking immediately across the street. If those are full you can park in the Lewis Street lot a few blocks away. Please inquire about directions.

o    How long is the play? – Shakespeare’s plays vary in length but we try to keep our titles to “two hours traffic.” Most performances will run around 2 hours with one 15 minute intermission. Expect some to be a bit longer and others to be a bit shorter. Please ask the Box Office or Group Sales Manager for specific show running times.

o    Can I eat and drink at the theatre? – The playhouse offers snacks and drinks for purchase before the performance and during the intermission. You are welcome to enjoy these items inside the playhouse. Unfortunately, because we are ABC certified, we cannot allow outside food or drink into the playhouse itself.

o    Do you have wheelchair seating? – We offer wheelchair accessible seating throughout the playhouse. Please let the Group Sales Manager know if anyone in your group is in a wheelchair.

o    Do you offer anything for the hearing impaired? – We offer hearing assistive devices and large print copies of our cut scripts. Please notify the Group Sales Manager if you expect to need any of these items.

o    Will there be a synopsis of the play? – There is a synopsis of each play in our complimentary program.

o    How appropriate is this play for my child/group? –  Please see our age appropriateness section here. All of Shakespeare’s plays deal with adult issues and the American Shakespeare Center relies on Shakespeare’s text to tell his stories. Please ask the Group Sales Manager if you have specific questions.

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