Job Description

The Patron Services Coordinator and their staff are concierges of the Blackfriars Playhouse experience, and often the first point of contact for many patrons. The mission of the Patron Service Coordinator is to create a warm, unforgettable customer experience through staff training and day to day operations. The Patron Services Coordinator and their team keep the Box Office running in an efficient and customer-service-oriented manner, while striving to build and maintain a clean and rich customer database for growth. Duties include:

  • sales reporting,
  • managing of a part-time staff of 10
  • generating monthly reports
  • creating and communicating playhouse policies

The ideal candidate will have proven success in a customer service position, preferably with management experience, Excel proficiency, and the ability to multitask and handle high pressure customer service situations.

This is a full-time position, starting salary is $30,000. Benefits include company-subsidized health insurance, dental and vision insurance, and a generous paid leave policy. Hours are Monday through Friday each week, though some weekend work may be required.

The American Shakespeare Center embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.


Submit a complete application with cover letter and resume.
No phone calls or emails, please.