Need help with BlkFrsTV? Have questions about how it works? See if your question is listed here!


Q: Can I share this link and password with friends?

A:  No, this secure link is for your use only.  Please encourage your friends to purchase their own digital tickets!


Q: Can I watch the show multiple times? Can I stop and start it?

A: Yes! You will have access to the video for a week. Within that week, you can stop, start, and re-watch as much as you would like.


Q: What is the best way to share BlkFrsTV with my Friends?

A: Share a link to this page on your social media! Or, follow us on Facebook, Twitter, or Instagram and share our posts!


Q: I had a ticket to one of the canceled performances. What do I do?

A: Please fill out this form so we know how to best assist you: Exchange Form


Q: If I requested a placeholder for a future show, does this digital ticket count as my show? 

A:  Yes, if you request the secure link, we will use your placeholder for this purpose.  Alternatively, you can purchase a digital ticket and leave your placeholder for a future performance at the Blackfriars Playhouse.


Q: I didn’t receive my email confirmation. Now what?

A:  Please, email info@americanshakespearecenter.com and we will resend the email confirmation.


Q: Why are there so many different price levels?/ Do all price levels get me access to the same thing?

A: They all get you access to the same video.

We ask that folks pay whatever they feel is appropriate for their situation and to think about how many people will view the stream in your household.

We are offering these tickets for below our usual ticket price, and all the money we earn right now will help keep the wheels turning at ASC until we can re-open. Plus, 10% of all funds raised through the sale of digital tickets and contributions to our Keep the Light’s On campaign are dedicated to an Employee Relief Fund for ASC’s staff and artists currently on furlough.

So, paying just $10 will get you access to a great filmed performance, but we hope those who are able might be willing to pay a higher price as a “donation” to our cause.


Q: Will these videos be higher quality than what I saw on your Facebook live stream of Midsummer 90?

A: Yes! These recorded versions of our performances were filmed on high-definition cameras and then carefully edited by a team of professionals. Each video is broadcast-quality.

The Midsummer 90 live stream was lower quality in order to broadcast in real-time via Facebook, which compresses the video’s size. These new BlkFrsTV performances are not compressed and are, instead, cinema-quality videos with which you can bring the Playhouse into your home whenever you wish!


Q: Can I watch on my Roku/Smart TV?

A: We don’t know the specifics of your TV/how it works so we can’t tell you for sure. The only way to purchase and view the video is on your computer or phone, but if you have an HDMI cable, you can definitely hook your computer up to the TV to see it on the big screen.

It’s also possible your Smart TV has a Vimeo app – and Vimeo is where our videos are hosted. If you are able to get the Vimeo app on your TV, make an account on your computer, and add your ASC streaming video to your “Watch Later” list. Then, log into your Vimeo account on your TV and you should be able to view the streaming performance from your “Watch Later” list.

Check out those two possibilities and let us know if either work! Otherwise, watching on your computer is probably your best bet.

This article from the Vimeo Help Center may help you: https://vimeo.zendesk.com/hc/en-us/articles/234998668-TV-apps


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